Something went wrong when applying updates

#1

We have been using Pantheon for over two years and using the updates from there to apply WordPress, plugin updates etc. When I went to apply the 3 available updates to the DEV environment I received the following error:

Something went wrong when applying updates

I know very little about GIT, in fact, I’m not a webmaster just update the site content using WordPress and click the “Button” to apply updates. I did check the “Auto Resolves” box prior to applying the updates.

Any and all help would be greatly appreciated.

1 Like
#2

Hey there! :wave: Welcome to the community, we are excited to have you here!

I am sorry to hear you are encountering issues. I am going to tag a few people here to see if they can help get you back on track! In the meantime, I will also do some digging of my own.

@steve.persch @chris.reynolds @rachel.getpantheon.com

#3

There could be a variety of reasons why applying updates failed and it’s highly specific to your site setup. The best first step would be to contact support where they can go into your specific build logs and see what’s failing and then go from there.

#4

I asked them to check the logs and here’s their reply> The update is failing with this error:

[409] ["CONFLICT (modify/delete): pantheon.upstream.yml deleted in HEAD and modified in upstream/master. Version upstream/master of pantheon.upstream.yml left in tree."]
``` I check "Auto Resolve" and didn't help. I then went to 



" [https://docs.pantheon.io/guides/git/resolve-merge-conflicts](https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fdocs.pantheon.io%2fguides%2fgit%2fresolve-merge-conflicts&c=E,1,iTVlsrGtl28UYLPZaAwQsdWCSlZrngmxiuxfbyJ-zel3NKPXZHfx074DZi4rNxU84gW_2n6xdQ-iAxWjqOTGjGBOhWh1zndweO1W1usNACNkTg,,&typo=1)"


Receive this error: Not sure what "Hello" is I don't see it

error: could not apply b8f2314b9... hello
hint: Resolve all conflicts manually, mark them as resolved with
hint: "git add/rm <conflicted_files>", then run "git rebase --continue".
hint: You can instead skip this commit: run "git rebase --skip".
hint: To abort and get back to the state before "git rebase", run "git rebase --abort".
Could not apply b8f2314b9... hello
[r]$
#5

Hey there! So sorry to hear you are bumping into issues as well. No fun!

I suggest submitting a ticket to our wonderful support team so they can help get you back on track here. :slight_smile: If you need anything else please let us know of course.

#6